Refund Policy - Private Content Wizard

LIFETIME MONEY-BACK GUARANTEE We stand behind Private Content Wizard with a no-questions-asked, lifetime money-back guarantee. If you're not completely satisfied with PCW, we'll refund your purchase—no hassles, no hoops to jump through.

1. Our Refund Guarantee

At Private Content Wizard, we believe in our product and want you to be completely satisfied with your purchase. That's why we offer a straightforward lifetime money-back guarantee.

1.1 Eligibility

You are eligible for a full refund if:

Your refund request is made at any time after your purchase
You purchased Private Content Wizard directly from our website
You have a valid purchase receipt or order confirmation

1.2 What's Covered

Our refund policy covers:

PCW Pro Monthly Subscription: First three months (cancel anytime to avoid future charges)
PCW Pro Annual Subscription: Full refund at any time after purchase
One-Time Purchases: Any one-time products or services

2. How to Request a Refund

Requesting a refund is simple and straightforward:

Step 1: Contact Support

Email us at: [email protected]

Or use our Support Form

Step 2: Provide Information

Include in your refund request:

Your name and email address used for purchase
Order/Transaction ID (if available)
Purchase date
Brief reason for refund (optional but helpful for us to improve)

Step 3: Confirmation

We'll respond within 24-48 business hours to confirm your refund request and process it.

Step 4: Processing Time

Stripe Payments: 5-7 business days to appear in your account
PayPal Payments: 3-5 business days to appear in your PayPal balance
Credit Card: May take up to 10 business days depending on your bank

3. Refund Conditions

3.1 Fair Use Policy

While we offer a generous refund policy, we do reserve the right to refuse refunds in cases of:

Abuse: Multiple purchases and refund requests suggesting abuse of our policy
Chargebacks: If you've already initiated a chargeback through your bank
Violation of Terms: If your account was terminated for violating our Terms of Service
This section no longer applies - lifetime guarantee

3.2 Subscription Cancellations

Important: Requesting a refund does NOT automatically cancel your subscription. To avoid future charges:

Request your refund (at any time)

Cancel your subscription through your account settings or contact support

⚠️ PREVENT UNWANTED CHARGES Even after receiving a refund, your subscription will continue unless explicitly canceled. Log into your account or email us to cancel your subscription and prevent future billing.

4. What Happens After Refund

4.1 Account Access

Once your refund is processed:

Your access to Private Content Wizard Pro features will be immediately revoked

Any content generated using Pro features will remain accessible (we don't delete your work)

You can still use the free version of PCW if available

4.2 Re-Purchasing

You're welcome to re-purchase Private Content Wizard at any time. However:

Repeated purchase-refund patterns may affect eligibility for future refunds

We may contact you to better understand how we can serve you

5. Exceptions and Special Cases

5.1 Third-Party Purchases

If you purchased PCW through a third-party marketplace or reseller, their refund policy applies. We cannot process refunds for third-party purchases.

5.2 Discounted or Promotional Purchases

Products purchased with discount codes or during promotional periods are still eligible for our lifetime refund guarantee.

5.3 Bundle Purchases

If you purchased PCW as part of a bundle:

Refunds are typically for the entire bundle, not individual components

Contact us to discuss your specific situation

6. Partial Refunds

In some special circumstances, we may offer partial refunds:

Annual subscriptions used for several months

Service issues or downtime affecting your experience

Pro-rated refunds for canceled annual plans (at our discretion)

7. Chargebacks and Disputes

⚠️ PLEASE CONTACT US FIRST Before initiating a chargeback through your bank or credit card company, please contact us. Chargebacks hurt small businesses and may result in account suspension. We're committed to resolving any issues quickly and fairly.

If a chargeback is filed:

Your account will be immediately suspended pending investigation

We will provide evidence of purchase and access to your payment processor

You may be responsible for chargeback fees if the dispute is found to be invalid

Future purchases may be restricted

8. Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Support Form: https://private-content-wizard.stresstherapist.net/support.html
Response Time: 24-48 business hours
Business Hours: Monday-Friday, 9am-5pm GMT

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the new policy.

OUR COMMITMENT TO YOU We want you to love Private Content Wizard. If you're not satisfied, we'll make it right—whether that's helping you get more value from the tool or processing your refund quickly and fairly. Your success is our success.

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