1. Our Refund Guarantee
At Private Content Wizard, we believe in our product and want you to be completely satisfied with your purchase. That's why we offer a straightforward 90-day money-back guarantee.
1.1 Eligibility
You are eligible for a full refund if:
- Your refund request is made within 90 days of your purchase date
- You purchased Private Content Wizard directly from our website
- You have a valid purchase receipt or order confirmation
1.2 What's Covered
Our refund policy covers:
- PCW Pro Monthly Subscription: First three months (cancel anytime to avoid future charges)
- PCW Pro Annual Subscription: Full refund within 90 days of purchase
- One-Time Purchases: Any one-time products or services
2. How to Request a Refund
Requesting a refund is simple and straightforward:
Step 1: Contact Support
Email us at: [email protected]
Or use our Support Form
Step 2: Provide Information
Include in your refund request:
- Your name and email address used for purchase
- Order/Transaction ID (if available)
- Purchase date
- Brief reason for refund (optional but helpful for us to improve)
Step 3: Confirmation
We'll respond within 24-48 business hours to confirm your refund request and process it.
Step 4: Processing Time
- Stripe Payments: 5-7 business days to appear in your account
- PayPal Payments: 3-5 business days to appear in your PayPal balance
- Credit Card: May take up to 10 business days depending on your bank
3. Refund Conditions
3.1 Fair Use Policy
While we offer a generous refund policy, we do reserve the right to refuse refunds in cases of:
- Abuse: Multiple purchases and refund requests suggesting abuse of our policy
- Chargebacks: If you've already initiated a chargeback through your bank
- Violation of Terms: If your account was terminated for violating our Terms of Service
- After 90 Days: Requests made more than 90 days after purchase date
3.2 Subscription Cancellations
Important: Requesting a refund does NOT automatically cancel your subscription. To avoid future charges:
- Request your refund (if within 90 days)
- Cancel your subscription through your account settings or contact support
4. What Happens After Refund
4.1 Account Access
Once your refund is processed:
- Your access to Private Content Wizard Pro features will be immediately revoked
- Any content generated using Pro features will remain accessible (we don't delete your work)
- You can still use the free version of PCW if available
4.2 Re-Purchasing
You're welcome to re-purchase Private Content Wizard at any time. However:
- Repeated purchase-refund patterns may affect eligibility for future refunds
- We may contact you to better understand how we can serve you
5. Exceptions and Special Cases
5.1 Third-Party Purchases
If you purchased PCW through a third-party marketplace or reseller, their refund policy applies. We cannot process refunds for third-party purchases.
5.2 Discounted or Promotional Purchases
Products purchased with discount codes or during promotional periods are still eligible for our 90-day refund guarantee.
5.3 Bundle Purchases
If you purchased PCW as part of a bundle:
- Refunds are typically for the entire bundle, not individual components
- Contact us to discuss your specific situation
6. Partial Refunds
In some special circumstances, we may offer partial refunds:
- Annual subscriptions used for several months
- Service issues or downtime affecting your experience
- Pro-rated refunds for canceled annual plans (at our discretion)
7. Chargebacks and Disputes
If a chargeback is filed:
- Your account will be immediately suspended pending investigation
- We will provide evidence of purchase and access to your payment processor
- You may be responsible for chargeback fees if the dispute is found to be invalid
- Future purchases may be restricted
8. Contact Information
For refund requests or questions about this policy:
Email: [email protected]
Support Form: https://private-content-wizard.stresstherapist.net/support.html
Response Time: 24-48 business hours
Business Hours: Monday-Friday, 9am-5pm GMT
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the new policy.